Privacy Policy
Last updated: November 2024
Flux-fern ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flux-fern.com or engage our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email address, postal address)
- Information about your project requirements
- Communications you send to us
- Any other information you choose to provide
We automatically collect certain information when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send you project updates and relevant communications
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent where you have provided it
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website and business
- Professional advisers such as accountants and lawyers
- Authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a project, we typically retain information for 24 months.
Your Rights
Under data protection laws, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place when transferring data internationally.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Flux-fern
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom
Email: [email protected]